Policies
What to know before you drop off
Clear guidelines so we can take great care of your clothes — and each other.
Store Drop-Off Policy
- All comforters and blankets are charged separately. Price will be adjusted if found in your bag and an amount will be due at pick up if the order was prepaid.
- Any bag 15 lbs or less has an additional separate machine charge.
- We are not responsible for any damage caused by items left in pockets or mistakenly put into your bag. We check for stains and separate by color, but we cannot check the insides of all pockets. Items that have caused damage in the past include crayons, pens, hand sanitizers, essential oil bottles, lipsticks, cosmetic products, paint brushes, screws, blades, gum and food.
- We separate by color and do not read the care tag instructions of every item, as that would be extremely time-consuming. It is the customer's responsibility to notify us of any item where the color may run. We do not take responsibility for clothes ruined due to an item whose color ran out, unless we made the mistake of putting a color item into a load that contained bleach.
- We do not take responsibility for damage caused on Wash & Pack orders. Wash & Pack is designed to save people time by handling basic washing for them. It is not separated, stain-treated or folded. Wash & Pack is simply put into a machine, washed, dried and packed back into the bag the same way a customer would do themselves. Notify us if you do not want bags mixed.
- All drop-off services consist of running items through a clean cycle. We do not guarantee stain or odor removal, nor do we guarantee fabric restoration.
- We reserve the right to refuse service if we feel it may cause harm or damage to our customers, staff or equipment. We do not process orders containing insects, bedbugs, roaches, vomit, urine, stool, excess blood, chemical stenches or any items that contain an excess of anything else. This policy is in place for the safety of our staff and customers.
Dry Cleaning Policy
- Dry clean orders are kept for up to 90 days from the drop-off date. After day 90, dry clean orders are thrown out.
- Garments such as leather, down jackets, silk, cashmere, or garments with special finishes such as stitching or trimming have an additional surcharge between $1 and $75.
- Dry cleaning does not guarantee stain removal. You must pay for the cleaning service.
Credit Card Policy
- Credit cards are only accepted for drop-off services and merchandise purchases.
- Credit cards cannot be used to get cash advances or be exchanged for quarters.
Store Refund Policy
- Drop-off and dry cleaning services are non-refundable because we provide a service. If you are not satisfied, you may ask for a "Do-Over" on the order.
- Refunds are only issued on orders where we decline to provide the service, such as an item including bed bugs. In that case, a full refund will be issued.
- Detergents may be returned for a refund or exchange if unopened. All tax is included.
Questions? Call or stop by the store at 718-403-2053, 419 92nd Street, Brooklyn, NY 11209.